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Terms of Service

Last updated: June 22, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you”) and Rovrr (“Rovrr,” “we,” “us,” “our”) governing your access to and use of withrovrr.com and all related services (collectively, the “Platform”).

BY CREATING AN ACCOUNT, ACCESSING, OR USING THE PLATFORM, YOU AFFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE PAYMENT, REFUND, AND CHARGEBACK PROVISIONS SET OUT HEREIN. IF YOU DO NOT AGREE, YOU MUST NOT USE THE PLATFORM.

If you are an employer seeking to use our hiring tools, please head over to our business page at business.withrovrr.com, where separate terms apply.

1. Eligibility

You must be at least 18 years of age and legally competent to enter into a binding contract under the laws of India to use the Platform. By using the Platform, you represent and warrant that you satisfy these requirements.

2. Account Registration

You agree to provide accurate, current, and complete information during registration and to promptly update such information as necessary. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. You shall notify us immediately at support@withrovrr.com upon becoming aware of any unauthorized use of your account. You may not maintain more than one account.

3. Description of Services

The Platform enables Users to discover employment opportunities, generate application materials (including resumes, cover letters, and outreach communications), build and maintain a professional profile, and participate in AI-powered interview practice and live screening sessions conducted by Ayla, Rovrr's artificial intelligence interview system.

Ayla

Ayla conducts voice-based conversations and generates evaluation reports for the purposes described above. You acknowledge and agree that Ayla's evaluations are generated by an automated system and are advisory in nature. Rovrr does not guarantee, represent, or warrant any particular outcome — including but not limited to employment, interview invitations, or offers — as a result of your use of the Platform or participation in any Ayla session.

No Employment Guarantee

Rovrr is a discovery and preparation platform. Rovrr is not an employer, employment agency, or recruitment consultancy, and does not guarantee employment of any kind.

4. Tokens, Subscriptions, and Payment

4.1 Token-Based Purchases

Certain features of the Platform are accessed through the purchase of tokens, sold in packs as described on our Pricing page. Tokens, once purchased and credited to your account, do not expire and may be used at any time, subject to the functional scope of the feature for which they are redeemed.

4.2 Job Card Subscription

The Rovrr Job Card is a recurring monthly subscription service, priced and described on our Pricing page, which may auto-renew unless cancelled by you prior to the renewal date in accordance with Section 4.5.

4.3 Payment Processing

All payments are processed through Razorpay or such other payment processor as we may engage from time to time. You agree to comply with the terms and conditions of the applicable payment processor. All prices displayed are exclusive of applicable taxes, including Goods and Services Tax (“GST”), which shall be levied at checkout in accordance with applicable law.

4.4 No Refund Policy — General

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 4.5 AND IN OUR REFUND AND CANCELLATION POLICY, ALL PURCHASES MADE ON THE PLATFORM, INCLUDING BUT NOT LIMITED TO TOKEN PURCHASES AND JOB CARD SUBSCRIPTIONS, ARE FINAL AND NON-REFUNDABLE.

Once tokens are credited to your account, they constitute the sole and exclusive remedy in respect of the corresponding payment, and no cash, partial, or alternative refund shall be issued under any circumstance other than as set out in Section 4.5.

4.5 Limited Refund — Auto-Renewed Subscriptions Only

Where the Job Card subscription has been auto-renewed and the corresponding service for that renewal period remains entirely unused, you may request a refund for that specific renewal charge only, subject to all of the following conditions:

  • the request is raised in writing to support@withrovrr.com within fifteen (15) calendar days of the date of the auto-renewal charge
  • the service corresponding to that renewal charge has not been accessed or utilized in any manner whatsoever
  • the request pertains solely to the most recent auto-renewal charge, and not to any prior period

Subject to the foregoing conditions being satisfied and verified by us, the refund — where approved — shall be processed within approximately forty-five (45) days from the date on which we receive your written request. This timeline is an estimate and not a guaranteed deadline, and may vary depending on banking and payment-processor timelines beyond our control.

No refund shall be issued in respect of token purchases under any circumstance, tokens being non-expiring and redeemable at the User's sole discretion.

This Section 4.5 does not apply to, and no refund shall be available for: (i) one-time token pack purchases of any kind; (ii) any subscription period that has been partially or fully utilized; (iii) any request raised beyond the fifteen (15) day window specified above.

5. Chargebacks — Mandatory Pre-Dispute Resolution

  1. In the event you have any dispute, complaint, or grievance concerning any payment made on the Platform, you agree, as a mandatory condition precedent, to first raise such dispute with our support team at support@withrovrr.com and to afford us a reasonable opportunity — being not less than fifteen (15) business days — to investigate and resolve the matter, prior to initiating any chargeback, payment dispute, or reversal request with your bank, card issuer, or payment processor.
  2. You expressly agree and acknowledge that initiating a chargeback or payment dispute with your bank or payment processor without first contacting our support team and allowing the resolution period set out above constitutes a material breach of these Terms.
  3. In the event of such breach, Rovrr reserves the right, at its sole and absolute discretion, to permanently suspend or terminate your account and to deny you further access to the Platform, without liability to you and without obligation to issue any refund of unused tokens or subscription value, in addition to any other rights or remedies available to Rovrr in law or in equity, including the right to contest such chargeback through the applicable payment processor's dispute resolution mechanism and to recover any costs incurred in doing so.
  4. Nothing in this Section 5 shall be construed as limiting your statutory rights under applicable consumer protection law, including the Consumer Protection Act, 2019, to the extent such rights cannot be lawfully excluded or restricted by agreement.

6. Acceptable Use

You agree not to:

  • provide false or misleading information on your profile or in any communication
  • use the Platform for any unlawful purpose
  • attempt to reverse-engineer, scrape, or extract data from the Platform through automated means
  • interfere with or disrupt the security or proper functioning of the Platform
  • misuse Ayla sessions, including by attempting to manipulate, abuse, or extract the underlying system prompts of Ayla
  • circumvent token or subscription limits through unauthorized means

Violation of this Section may result in suspension or termination of your account without refund.

7. Intellectual Property

All content, design, software, and AI systems comprising the Platform are the property of Rovrr or its licensors and are protected under applicable intellectual property law. You retain ownership of content you upload (such as your resume), but grant Rovrr a non-exclusive, worldwide, royalty-free license to use such content for the purpose of operating, providing, and improving the Platform, including the training and refinement of our AI systems, in anonymized or aggregated form where feasible.

8. Disclaimers

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. ROVRR DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, NOR THAT ANY AI-GENERATED CONTENT, INCLUDING AYLA'S EVALUATIONS, WILL BE ACCURATE, COMPLETE, OR FREE FROM ERROR.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROVRR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM. ROVRR'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO ROVRR IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY.

10. Indemnification

You agree to indemnify, defend, and hold harmless Rovrr and its directors, employees, and agents from and against any claims, losses, liabilities, and expenses, including reasonable legal fees, arising out of your breach of these Terms, your violation of applicable law, or your misuse of the Platform.

11. Termination

We reserve the right to suspend or terminate your account, with or without notice, in the event of breach of these Terms, including but not limited to the chargeback provisions set out in Section 5, or as required by applicable law. Provisions which by their nature are intended to survive termination, including Sections 4, 5, 7, 8, 9, and 10, shall survive any termination of these Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at [City], India.

13. For Businesses

If you are an employer or hiring professional, please head over to our business page at business.withrovrr.com for the version of our services and Terms applicable to you.

14. Amendments

We may amend these Terms from time to time. Material amendments shall be notified to you via email or prominent notice on the Platform not less than seven (7) days prior to taking effect, save where immediate amendment is necessitated by legal or security requirements. Continued use of the Platform following such amendment constitutes acceptance thereof.

15. Contact

Email: support@withrovrr.com