This Refund and Cancellation Policy (“Policy”) applies to purchases made through withrovrr.com and should be read together with the Rovrr Terms of Service.

This Policy explains the circumstances in which cancellations, refunds, reversals, or adjustments may be available for Rovrr’s digital products and services.

1. General Refund Position

Rovrr provides primarily digital products, services, tokens, subscriptions, and AI-assisted features that are delivered or made available electronically.

Because digital services and tokens may be made available immediately after successful payment, purchases are generally non-refundable once the relevant digital service, token balance, or subscription benefit has been successfully delivered or made available.

However, refunds may be considered in the circumstances specifically described in this Policy, where a payment or service issue is confirmed, or where a refund is otherwise required under applicable law.

By completing a purchase, you acknowledge that you have reviewed the applicable product description, pricing, subscription terms, and this Refund and Cancellation Policy before making the payment.

2. Cancellation of Recurring Subscriptions

You may cancel a recurring subscription, including the Rovrr Job Card, through the cancellation options available in your account or through the Platform.

Cancellation will generally stop the subscription from renewing for the next billing period.

Unless otherwise stated for the relevant subscription, you will continue to have access to eligible subscription features until the end of the current paid billing period.

Cancellation of a subscription does not automatically create a right to a refund for the unused portion of the current billing period.

Refunds for auto-renewed subscriptions may be considered under Section 3.

3. Limited Refund Exception — Unused Auto-Renewed Subscription

If a Rovrr Job Card subscription has automatically renewed and you have not used or accessed the subscription service during the renewed billing period, you may request a refund of that specific renewal charge.

The following conditions apply:

Refund Processing Time

Once a refund has been approved and initiated, the amount will generally be reflected in the original payment method within 5–7 working days, subject to the processing timelines of the applicable payment processor, bank, card network, or other financial institution.

In some cases, processing may take longer due to circumstances outside Rovrr’s reasonable control.

4. Non-Refundable Purchases

The following purchases are generally non-refundable once successfully delivered or credited:

• Token purchases, including Starter, Hunter, Pro Hunter, Elite, and Top-Up packs
• Tokens that have already been credited to a user account
• Subscription periods that have been accessed or used
• Subscription periods that have been partially or fully utilized
• Requests relating to previous subscription billing periods
• Requests submitted outside the applicable refund window described in this Policy

Tokens do not expire and remain available for use in accordance with the applicable token terms and feature limits.

Nothing in this Policy limits any refund, cancellation, or other right that cannot legally be excluded under applicable law.

5. Failed, Duplicate, Incorrect, or Unauthorized Transactions

If you believe that:

• You were charged more than once for the same purchase
• You were charged an incorrect amount
• A payment was successfully deducted but the purchased service or tokens were not credited
• A transaction was processed incorrectly
• A transaction was not authorized by you

Please contact support@withrovrr.com with your registered account email and relevant transaction details.

We will review the transaction and, where an error is confirmed to have occurred on our side or due to a payment-processing issue attributable to the applicable payment provider, take the appropriate corrective action, which may include a refund or reversal where applicable.

For unauthorized transactions, you should also promptly contact your bank or payment provider through the appropriate dispute or fraud-reporting channel.

6. Service Availability Issues

If you have successfully paid for a Rovrr service but are unable to access or use the purchased service because of a technical issue attributable to Rovrr, please contact support@withrovrr.com.

We may investigate the issue and, depending on the circumstances, restore the affected service, extend the relevant access period, restore affected tokens, or provide an appropriate refund or adjustment.

Temporary interruptions, maintenance, third-party service outages, or issues outside Rovrr’s reasonable control may not automatically qualify for a refund.

7. Refunds for Subscription Auto-Renewal

If you believe a subscription renewed unexpectedly, please contact us as soon as possible after the renewal charge.

Where the subscription has not been used during the renewed period, the request may qualify for consideration under Section 3.

Where the subscription has already been accessed or used, the renewal charge will generally remain non-refundable, subject to applicable law and the circumstances of the transaction.

Cancelling a subscription after an automatic renewal does not by itself constitute a refund request. Users should submit a separate refund request if they believe they qualify under this Policy.

8. Refund Method

Approved refunds will generally be processed to the original payment method used for the transaction.

Depending on the payment method, bank, card network, UPI system, or payment processor, the time taken for the refunded amount to appear in the customer’s account may vary.

Rovrr does not control the final processing time once a refund has been successfully initiated through the applicable payment processor.

9. Promotional Credits and Offers

Promotional tokens, bonus credits, trial benefits, discounts, promotional balances, or other complimentary benefits provided by Rovrr may be subject to separate terms.

Unless expressly stated otherwise, promotional or complimentary credits:

• Have no cash value
• Cannot be exchanged for cash
• Are not refundable
• May be subject to specific expiry or usage conditions communicated at the time they are issued

10. Chargebacks and Payment Disputes

If you have a payment-related concern, we encourage you to contact support@withrovrr.com first so that we can investigate and attempt to resolve the issue promptly.

You may also contact your bank, card issuer, payment provider, or other applicable dispute-resolution channel where appropriate.

Where a chargeback or payment dispute is initiated, Rovrr may provide relevant transaction, account, service-usage, and payment records to the applicable payment processor or financial institution for the purpose of investigating and responding to the dispute.

Fraudulent or abusive payment activity may result in account restrictions or termination and may be reported to the applicable payment provider or relevant authorities where appropriate.

Nothing in this Policy restricts any rights available to customers under applicable law.

11. Refund Request Information

To help us investigate and process a refund or payment-related request, you may be asked to provide:

• Registered account email address
• Transaction, order, or invoice reference
• Date and amount of the transaction
• Description of the issue
• Any other information reasonably necessary to verify the transaction

We may verify account and transaction information before processing a refund.

12. Contact

For refund, cancellation, payment, or transaction-related requests:

Email: support@withrovrr.com

When contacting us regarding a refund or payment issue, please include your registered Rovrr account email and relevant transaction or invoice reference wherever available.