This Refund and Cancellation Policy (“Policy”) applies to all purchases made on withrovrr.com and should be read together with our Terms of Service, of which it forms a part.
If you are an employer, please head over to our business page at business.withrovrr.com for the refund policy applicable to business subscriptions.
1. General Position — No Refunds
All sales of tokens and subscriptions on the Platform are final.
By completing a purchase, you acknowledge and agree that you are not entitled to a refund, in cash, credit, or otherwise, save strictly as set out in Section 3 below.
This is because:
- tokens, once credited to your account, do not expire and remain available for use at your sole discretion indefinitely; and
- subscription services (such as the Job Card) provide continuous access to features for the duration of the billing period, irrespective of the frequency or extent of actual usage.
2. Cancellation of Recurring Subscriptions
You may cancel any recurring subscription (including the Job Card) at any time through your account settings. Cancellation shall take effect at the end of the then-current billing cycle. You will continue to have access to the subscribed service until the end of that cycle.
No refund shall be issued for the unused portion of a billing cycle upon cancellation, save strictly as set out in Section 3.
3. Limited Exception — Unused Auto-Renewed Subscription
Where your Job Card subscription has auto-renewed and you have not used the service in any manner during that renewal period, you may apply for a refund of that specific renewal charge, subject to all of the following:
Condition | Requirement |
|---|---|
Service usage | The subscription must be entirely unused for the renewed period in question |
Request window | Written request must be raised within 15 calendar days of the auto-renewal charge |
Scope | Applies only to the most recent renewal charge — not prior periods, and not to any token purchase |
How to request | Email support@withrovrr.com with your registered account email and the transaction/invoice reference |
Processing Time
Where a refund request is approved following our review, the refund will be processed within approximately 45 days from the date we receive your written request and supporting details. This timeline is an estimate, dependent on our internal verification process and the processing timelines of our payment partner and your bank/card issuer, and is not a guaranteed or binding deadline.
No Refunds Available For:
- Token purchases of any kind (Starter, Hunter, Pro Hunter, Elite, or Top-Up packs)
- Any subscription period that has been used, even partially
- Requests raised after the 15-day window from the date of the relevant auto-renewal charge
4. Disputed or Failed Transactions
If you believe you have been charged in error (e.g., duplicate charge, incorrect amount, or a charge not authorized by you), please contact support@withrovrr.com within 7 days of the charge with your transaction details. We will investigate and, where the error is confirmed to be on our part or our payment processor's part, process an appropriate correction or refund.
5. Chargebacks
Please refer to Section 5 of our Terms of Service regarding the mandatory process for raising payment disputes prior to initiating a chargeback with your bank or card issuer, and the consequences of failing to do so, including potential permanent suspension of your account.
6. For Businesses
If you are using Rovrr's services as an employer, please head over to our business page at business.withrovrr.com, where the applicable refund and cancellation terms for business subscriptions are published.
7. Contact
For all refund and cancellation requests: support@withrovrr.com