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Grievance Redressal Policy

Last updated: June 22, 2026

This Grievance Redressal Policy is published in accordance with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (to the extent applicable), and the Consumer Protection (E-Commerce) Rules, 2020, to provide Users of withrovrr.com with a clear mechanism for raising and resolving grievances.

If you are an employer, please head over to our business page at business.withrovrr.com for the grievance redressal mechanism applicable to business users.

1. Grievance Officer

In accordance with applicable law, we have appointed a Grievance Officer to address complaints and grievances raised by Users of the Platform.

Email: grievance@withrovrr.com

Working hours: Monday to Friday, 9:00 AM – 6:00 PM IST, excluding public holidays

2. What May Be Reported as a Grievance

You may raise a grievance with respect to, including but not limited to:

  • any content on the Platform that you believe violates applicable law or your rights
  • any unauthorized use of your account or personal information
  • disputes regarding billing, tokens, or subscriptions not resolved through standard customer support
  • concerns regarding the conduct of any other User or Business User on the Platform
  • any breach of these Terms of Service or our Privacy Policy that you believe has occurred

3. How to Raise a Grievance

You may raise a grievance by writing to grievance@withrovrr.com, providing:

  1. your full name and registered account email
  2. a clear description of the grievance
  3. relevant supporting documentation or screenshots, where applicable
  4. the resolution you are seeking

4. Resolution Timeline

We shall acknowledge receipt of your grievance within 24 hours of receipt. We shall endeavor to resolve the grievance within 15 (fifteen) business days from the date of acknowledgment, in accordance with applicable law. Where a grievance requires further investigation or involves third parties (including payment processors or other Users), the resolution timeline may be extended, and you will be informed accordingly.

5. Escalation

If you are not satisfied with the resolution provided, you may escalate the matter in writing to the Grievance Officer, who shall review the matter afresh and provide a final response within a further 15 business days. Nothing in this Policy shall be construed as limiting your right to approach the appropriate consumer forum, regulatory authority, or court of competent jurisdiction at any time.

6. Relationship With Refund and Chargeback Provisions

Users are reminded that, in accordance with Section 5 of our Terms of Service, any grievance relating to a payment dispute must first be raised through this grievance mechanism or with our support team, and a reasonable opportunity for resolution afforded, prior to initiating any chargeback or payment reversal with a bank or card issuer. Failure to do so may result in account suspension as set out in our Terms of Service.

7. For Businesses

If you are an employer or business user, please head over to our business page at business.withrovrr.com for the grievance redressal policy applicable to you.

8. Contact

Email: grievance@withrovrr.com